Privacy Policy
Effective date: June 9, 2026
Last updated: June 9, 2026
1. Information We Collect
Facify collects account information you provide (name, email address, password or single sign-on identifiers), business contact records synchronized from your connected Salesforce organization, and usage data generated as you use the service (such as log data, activity records, and device information).
2. How We Use Information
We use collected information to provide and operate the service, synchronize data with your Salesforce organization, send transactional communications you initiate through the platform, maintain security and prevent abuse, and improve the reliability of the service. We do not sell personal information to third parties.
3. Salesforce Data
When you connect a Salesforce organization, Facify mirrors contact, account, user, and report data from that organization into its own encrypted databases so the service can operate quickly and reliably. This data remains under your organization's control and is processed only to deliver the service. Disconnecting your Salesforce organization stops further synchronization.
4. Subprocessors and Service Providers
Facify uses third-party service providers to operate the platform, including cloud hosting and database providers, cloud storage providers for file and image storage, email delivery providers for transactional email, and print-and-mail fulfillment providers for physical card sending. Each provider processes data only as necessary to deliver its function and is bound by contractual confidentiality and data protection obligations.
5. Data Security
Customer data is encrypted in transit using TLS and at rest in our cloud databases. Access to production systems is restricted to authorized personnel, and credentials for third-party integrations are stored encrypted. We maintain logging and monitoring to detect and respond to security events.
6. Data Retention
We retain customer data for as long as your organization maintains an active subscription. Upon termination, customer data is deleted or anonymized within 90 days, except where retention is required by law or for legitimate business purposes such as billing records.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the email address below. We will respond within the timeframe required by applicable law.
8. Cookies
Facify uses cookies strictly necessary to operate the service, such as session authentication cookies. We do not use third-party advertising or tracking cookies.
9. Children's Privacy
Facify is a business-to-business service and is not directed at children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We will notify users of material changes to this policy via email at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.
11. Contact
For questions about this policy or to exercise your privacy rights, contact ed.corvelli@facify.io.